Resources

This webpage from the Aged Care Quality and Safety Commission describes the Aged Care Code of Conduct that guides how people must behave when they deliver funded aged care services. It has 8 ‘elements’ that set out required behaviours. The page contains a video to guide providers and workers. 

The web page from the Aged Care Quality and Safety Commission explains how older people, families, carers and workers can raise concerns or make a complaint about an aged care provider, worker or responsible person with the Aged Care Quality and Safety Commission, including options to complain openly, confidentially or anonymously.

This webpage from the Aged Care Quality and Safety Commission explains the Statement of Rights from the perspective of providers including the Statement of Principles. 

This webpage from the Aged Care Quality and Safety Commission details all the Quality Standards related to rights based working and responsibilities of providers and workers. 

This webpage by the Aged Care Quality and Safety Commission shows how culturally inclusive mealtimes support Aboriginal and Torres Strait Islander peoples’ rights to identity, dignity and choice in aged care. It highlights food and dining as everyday opportunities to uphold cultural safety and respect.

This page explains how aged care should be inclusive, respectful and safe for LGBTI older people. It supports people to understand their rights and find services that respect identity, choice and wellbeing through My Aged Care.

This webpage from the Department of Health, Disability and Ageing explains that restrictive practices must only be used as a last resort to prevent serious harm in aged care. It outlines provider responsibilities to protect rights, seek consent, and use the least restrictive option for the shortest time.

This webpage from the Attorney-Generals Office outlines its commitment to protecting the rights of older Australians by addressing elder abuse — recognising it as a violation of human rights that can occur in many forms and settings, and supporting national initiatives, services and legal frameworks to prevent harm and uphold dignity. 

This webpage from the Department of Health, Disability and Ageing provides a comprehensive list of resources to help aged care workers understand what has changed and how to put the new Aged Care Act into practice.

This self-paced training helps registered providers and their workers understand their responsibilities to deliver Support at Home.