Resources

This information sheet by the Aged Care Quality and Safety Commission explains how the Aged Care Act puts the rights of our Elders and older people first.

This guide by Queensland Human Rights Commission is for Aboriginal and Torres Strait Islander people and their advocates in Queensland. It details how human rights, cultural rights and dealing with discrimination applies in the public sector in Queensland.

This webpage from the Aged Care Quality and Safety Commission explains what a consumer advisory group is and how to establish and participate in one. It shows how these groups support meaningful consumer input, ensuring feedback and ideas inform governance and continuous improvement in aged care services.

This webpage from the Department of Health, Disability and Ageing discusses how the department deal with aged care complaints. It sets out how complaints are acknowledged, managed and resolved under the Aged Care Rules, including support for whistleblower protections and options for reconsideration if parties disagree with decisions.

This Open Access article by Newham et al. discusses the nature of human rights education and examine its potential impact on patient care. 

In this webinar by Mirus, Katie Airey explains a shift towards restorative engagement rather than open disclosure in addressing harm, rebuilding relationships, restoring trust, and involving older people in shaping remedies.

This resource from the Australian Commission on Safety and Quality in Health Care summarises the nine key components of a comprehensive care plan.

This checklist from the Department of Health, Disability and Ageing supports aged care providers to review policies and processes and assess whether they are upholding the Statement of Rights in practice.

This report from OPAN aims to capture the views and experiences of people living with dementia, their supporters and professionals on supported decision-making in Australia. 

This webpage from the Aged Care Quality and Safety Commission details the process to make a complaint about an aged care provider, worker or responsible person.