Resources

This webpage from the Department of Health, Disability and Ageing discusses how the department deal with aged care complaints. It sets out how complaints are acknowledged, managed and resolved under the Aged Care Rules, including support for whistleblower protections and options for reconsideration if parties disagree with decisions.

This Open Access article by Newham et al. discusses the nature of human rights education and examine its potential impact on patient care. 

In this webinar by Mirus, Katie Airey explains a shift towards restorative engagement rather than open disclosure in addressing harm, rebuilding relationships, restoring trust, and involving older people in shaping remedies.

This resource from the Australian Commission on Safety and Quality in Health Care summarises the nine key components of a comprehensive care plan.

This checklist from the Department of Health, Disability and Ageing supports aged care providers to review policies and processes and assess whether they are upholding the Statement of Rights in practice.

This report from OPAN aims to capture the views and experiences of people living with dementia, their supporters and professionals on supported decision-making in Australia. 

This webpage from the Aged Care Quality and Safety Commission details the process to make a complaint about an aged care provider, worker or responsible person.

This Open Access article by Foundas argues that residential aged care must move beyond overly risk-averse practices and recognise dignity of risk as central to older people’s autonomy, wellbeing and quality of life. 

This Open Access article by Dogan et al. examines how human rights education is addressed in nursing education. It highlights the value of tailoring learning to students’ experiences and incorporating the voices of rights-holders.

This toolkit from the Department of Health, Disability and Ageing provides information and resources to support aged care providers, peak bodies, advocacy organisations and community groups to inform older people, their families and carers about the choice and control available under the new Aged Care Act.