Resources

This checklist from AHPRA aims to help practitioners effectively handle feedback and complaints when they are first made directly to the health provider and may also be relevant to those who have a role in establishing and maintaining complaints systems and processes.

This webpage from the Department of Health, Disability and Ageing details  how to make a whistleblower disclosure under the new Aged Care Act 2024. 

This Ausmed article explains that person-centred care means prioritising the individual’s preferences, needs and values in every aspect of care delivery. It emphasises partnership, respect and tailored support so the person feels heard, valued and involved in decisions about their own care.

This page explains how the Aged Care Quality and Safety Commission is bound by Australian privacy and “protected information” laws, meaning it collects, uses and protects personal information only where it’s lawful and necessary to carry out its regulatory functions.

The presentation outlines how the Strengthened Aged Care Quality Standards require aged care services to embed practices that uphold choice, autonomy and dignity for older people.

This Ausmed article explains that respecting a client’s privacy and dignity is fundamental in care, requiring workers to safeguard personal space, confidential information and autonomy throughout all interactions.

The Enabling Risk workbook from La Trobe University introduces the concept of risk enablement, showing support workers how to balance positive risk-taking with minimising harm so people with cognitive disabilities can pursue meaningful activities.

The European toolkit helps policymakers and long-term care providers understand what a human-rights-based approach (HRBA) to care entails and how to apply human rights standards in everyday practice for older persons in long-term care.

This guideline by OPAN supports aged care providers to improve responses to, and prevent, sexual assault in residential aged care.

This web page explains how the Commission regulates aged care using a rights-based approach, with older people’s dignity, choice and safety at the centre.