Frontline workers are often the first to notice when something needs attention in aged care. This short course is designed for workers who want to strengthen their practical critical thinking skills and use a simple, structured process to interpret what they observe and decide on an appropriate next step.
Through clear, plain‑language content and realistic scenarios, participants will learn a four‑step approach they can apply in both residential aged care and home care. The module supports confident decision‑making, effective communication and safer day‑to‑day care.
- 100% online.
- Total time commitment: 30 minutes.
- Self‑paced, with versions tailored for residential aged care and home care.
- Ongoing access after completion.
- Certificate of completion and digital badge provided.
For organisations wishing to build capability across a large number of staff, group‑access options and, by negotiation, a version suitable for embedding in your organisation’s own eLearning platform are available. Contact programs@ariia.org.au to discuss organisational access.
Short Course Outcomes
Participants will build confidence using a simple four‑step “Thinking it through” process to:
- interpret what they observe
- consider why it may matter
- choose an appropriate next step within their role
- communicate clearly and factually with clinical or supervisory staff
The course includes plain‑language content, relatable examples, guided card activities and short knowledge checks to support learning.
Participant Benefits
- Increased confidence in noticing and responding to early changes
- Clearer understanding of role boundaries and escalation expectations
- Improved communication skills, including for workers with limited English
- Reduced fear of “getting it wrong”
- More effective teamwork with clinical and supervisory staff
Organisation Benefits
- Strengthened early detection of changes in a person’s condition.
- More consistent and accurate communication from frontline staff to clinical teams.
- Enhanced safety and quality of care through earlier escalation and recording of concerns.
- Workforce confidence, capability, and engagement in shared care responsibilities.
- Improved alignment with aged care standards and early warning frameworks
Participant Information
Course price $25 +GST per person – Group discount 10% groups of 3 or 4, 15% groups of 5 to 15.
Organisations wishing to build capability at scale can access group‑pricing arrangements or request a version suitable for integration into their internal learning platform. For group access or platform integration options, contact programs@ariia.org.au.
Important information before enrolling
Enrolment process:
You will need to complete the enrolment form to take part in this course. As enrolment is processed manually, please allow 1–2 business days after payment for your access to be activated.
Access requirements:
A mobile phone is required to complete multi‑factor authentication (MFA) when logging into the course.
Technology:
A computer or mobile device with internet access is required to complete the online course. Limited technical support is available.
Fees and payment:
Payment is required upon completion of the enrolment form (discounts available where applicable). Payment is made by credit card, with invoices available on request.