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Knowledge Exchange Pilot: Participant two

Improving the mealtime experience

Participant two used the exchange to explore how mealtimes could better support resident choice, nutrition, dignity and cultural safety.

The challenge

They reported that some residents were losing weight, some were not enjoying their meals and food wastage was high. The organisation wanted the whole dining experience to be more positive, engaging, culturally appropriate and person-centred.

A planned kitchen and dining space upgrade created an opportunity to review food safety, menu delivery, systems and the dining environment.

What the exchange focused on

The exchange explored how other services support enjoyable and nutritious mealtimes. Areas of interest included menu planning, food presentation, dining room setup, resident engagement, food safety and reducing food waste.

What stood out

The participant described mealtimes as a whole-of-service responsibility. The dining environment, resident choice, cultural preferences, nutrition, presentation, staff engagement and safety systems all matter.

The exchange also highlighted the need to connect resident feedback and clinical information with kitchen and care practice. This includes monitoring food waste, weight changes, nutrition risk and resident satisfaction.

Planned local action

The participant identified possible changes across the dining environment, systems and teamwork:

  • strengthen resident consultation about meals, cultural food needs and dining routines
  • review menu feedback, meal presentation, portion sizes and how meals are served
  • make the dining space more welcoming and less task-focused
  • review the food safety plan and mealtime procedures
  • improve monitoring of food waste, weight changes and nutrition risk
  • strengthen communication between kitchen, care and clinical staff
  • use the planned kitchen and dining upgrade to support a more comfortable, person-centred experience.

How progress could be recognised

The participant proposed looking for greater resident satisfaction, less food waste and better support for residents at nutrition risk. Other signs included improved feedback, stronger documentation, safer food handling and more person-centred and culturally appropriate mealtime practice.

Participant reflection

Learn from practice, then adapt locally

The participant valued seeing another service in action. The report also stressed that ideas need to be practical, affordable and suited to the services residents, staff, facilities, culture and local ways of life.

Selected resources

Webpage
Supporting and celebrating Aboriginal and Torres Strait Islander cultures at mealtimes

This webpage by the Aged Care Quality and Safety Commission shows how culturally inclusive mealtimes support Aboriginal and Torres Strait Islander peoples’ rights to identity, dignity and choice in aged care. It highlights food and dining as everyday opportunities to uphold cultural safety and respect.

Updated 12 Feb 2026
Article
Review of nutrition among Aboriginal and Torres Strait Islander people

This review by Lee and the Australian Indigenous Healthinfonet describes the nutrition issues within the Aboriginal and Torres StraitIslander communties in Australia.

Updated 08 Oct 2026