ARIIA acknowledges the Aboriginal and Torres Strait Islander people of this land and recognises their continuous connection to land, sea and community. We pay our respects to them and their cultures and to Elders past and present.
Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices and names of deceased persons.
Participant one used the exchange to learn about Support at Home delivery for First Nations Elders.
Participant one reported having limited information and support about Support at Home. Elders faced challenges navigating the system and bureaucratic delays while waiting for services.
The organisation was also responding to growing demand for in-home care. Complex processes were affecting service delivery and placing strain on funding for Elders’ in-home care programs.
Participant one wanted to understand Support at Home processes, challenges and ways to manage them as delivered by the host organisation who had been undertaking this care model successfully for a longer period of time. The exchange also aimed to build relationships, observe practice in real time and learn from a similar organisation.
They used observation, knowledge sharing and training during the exchange. The team also discussed scenarios with its in-house care management team to consider local needs.
The participant identified several next steps:
The learning was shared with the management team. The participant said success would be seen when Elders started accessing services through My Aged Care.
Plan, learn and keep moving
The participant recommended starting with a clear plan for what the exchange should achieve. It also highlighted the value of remaining open to learning from peers and maintaining momentum after the visit.
This booklet by the Department of Health, Disability and Aging is aimed at older Aboriginal and Torres Strait Islander people and their families and carers. It contains information about the Support at Home program.