Resources

Rosemary Fisher and colleagues from Swinburne University of Technology and the University of Melbourne, introduce the Tell Touch application – an effective digital health communication platform for complaints and feedback handling in aged care homes. The successful implementation of Tell Touch shows the potential for technology to transform the aged care service delivery model.

John Perkins, CEO and Founder of Checked in Care talks about the emergence of customer experience platforms in aged care, and how they are bringing benefits in aged care that have been experienced by other industries for over a decade.

Despite a much broader adoption of telehealth across Australia in the past few years, there remain questions about the long-term effectiveness and sustainability of increased telehealth uptake. In this blog, Emeritus Professor Anthony Maeder explores what these issues might mean for telehealth in the aged care context. 

Good Things Foundation has created a free Digital Skills Checker to support digital mentors to better understand their learners’ needs. The ‘Getting Started’ part is a quiz to determine an individual’s current level of digital literacy. The ‘Your Progress’ part can be used after a training session to assess progress, skills, and confidence. 

This article from Charles Sturt University discusses the risks of cyber attacks to the health and aged care sector and steps to take to implement better cyber security. 

In this video, staff members from BlueCross Aged Care speak about their experience of using a robotic seal named PARO as part of their residential and home care services. (3 min)

This article from innovAGEING discusses how artificial intelligence and digital technology including virtual reality, are able to support and address aged care residents wants and needs, therefore improving their lives. 

This article from innovAGEING discusses what makes virtual reality and immersive learning special and appealing to aged care residents. 

In this article from innovAGEING, Merlin Kong discusses the use of technology in aged care, highlighting the importance of letting human systems guide the process. 

The Department of Health and Aged Care webpage provides an overview of the purpose of telehealth, its importance and how it is used. It also links to other telehealth related resources like consumer information, ongoing telehealth as part of primary care and changes to the MBS specialist telehealth services.